Saint Francis Health System Clerk, Admissions in Tulsa, Oklahoma
Evening Night & Weekend Differentials Apply
ECB - Variable hours - minimal benefits / non-benefits Eligible Position
ECB ‘as needed’ requires the availability of at least 32 hours per month (including 16 weekend hours) and 1 major holiday per year
Essential Functions and Responsibilities
Provides a professional and cordial welcome to all visitors and patients.
Provides excellent customer service to all who request services, help, or information.
Register patients in the database.
Obtains necessary consent information.
Takes photographs of patients being admitted according to policy.
Provides education to patients and families about admission to the inpatient department, use of patient privacy codes, and management of patient belongings.
Follows all policies regarding admission and registration.
Promotes the safety of patients and staff in the Clinical Assessment Department and other areas of the Laureate campus by ensuring that patients and family members are processed through the walk-through metal detector according to the procedure and that weapons and other forms of contraband are not brought into the treatment environment.
Also assists in monitoring the fire alarm system for the Laureate campus.
Observes patients' behaviors while in Clinical Assessment, alert the Intake Counselor of potentially volatile patient situations, and maintains a safe and positive patient milieu in the assessment area.
Manages the main Laureate switchboard.
This duty includes privacy screening according to Laureate policies as well as proper transfers of calls.
Takes messages for Intake Counselors from patients or family members.
Coordinates transfer of patients from the Clinical Assessment Department to the appropriate treatment unit.
Escorts patients to the inpatient unit as needed.
Complies with departmental and hospital policies and procedures, safety, environmental and infection control standards, and all laws to which the hospital is subject
Job Summary : The Admissions Clerk is responsible for providing excellent customer service for acutely ill patients and their families. The Admissions Clerk registers each patient, conducts safety screening of the patients and visitors coming into the assessment area, helps maintain a positive and safe patient milieu in the Clinical Assessment Department, and assists in managing the patient’s clerical documentation. This employee is responsible for the Laureate campus switchboard, for managing the intense privacy and safety protocols for all patients’ visitors, and for assisting in monitoring fire alarm systems for the Laureate complex.
Education : High School Diploma or GED.
Licensure, Registration, and/or Certification : None.
Work Experience : 1 - 2 years of related experience.
Knowledge, Skills, and Abilities : Excellent communication, telephone, customer relations, and organizational skills. Ability to work in a fast-paced environment. Working knowledge of basic computer operations. Effective interpersonal skills. Demonstrated ability to be detail-oriented and able to manage multiple tasks. Ability to manage multiple priorities while working in a high-pressure environment.